DELIVERY DELAYS - All carriers are experiencing delays across their delivery networks. We continue to dispatch daily but have no control over delays once parcels are in transit.
YES our products are Cruelty Free + Vegan - We are animal lovers and believe that all animals were put on this earth with us to be loved and to NOT be used in any type of cosmetics products or lashes, being Cruelty Free and Vegan is extremely important to us and we will always develop our products with ingredients that are NOT anything to do with animals in any way.
YES we sure do - Simply click the link here and follow the steps to join our MODELROCK Pro Club for amazing Industry Discounts, First to know about new product launches with Special offer discounts, Free Shipping offers and More.........
We would LOVE to have you as an official stockist of our MODELROCK Products, click the link here to apply
Creating your account is simple and will make your checkout faster on each purchase, click the link here to create your account
We accept the following forms of payment;- Credit Cards including VISA, MASTERCARD, AMEX- PayPal- AfterPay- Bank Deposit
Stay tuned, make sure you sign up for our newsletter and follow us on instagram for announcements
You can sign up to our 'ALWAYS ON THE LIST' Newsletter to be sure you're always in the know about all things MODELROCK
All of our lashes are Cruelty Free + Vegan, our lashes are made from either natural human hair that has been processed and sterilised or from the highest quality synthetic silk fibres
YES we do - postage options will dispaly once you enter your country in the cart or checkout
MODELROCK use Australia Post for Express Post orders and either Fastway or Australia Post for standard orders. We choose the carrier based on who has the shortest transit times for you area (if you have a carrier preference leave us a note in the 'Delivery Instructions' during checkout. We do have accounts with other carriers so may use them if there is a way to get your order to faster or more cost effectively.
Small parcels start at $6.95 for standard post and $10.55 for Express Post - shipping costs will be displayed during check out before paying for your order
We process orders throughout the day. Once your order is packed you will be sent a dispatch email with tracking details. You can click on the tracking link to track your order, the link may not show results until the carrier scans your parcel into their system later in the day
Send us an email or call us on 0414 864 186 asap so we can add to your order before it is processed and packed. Please note if your order has already been processed and /or shipped we will not be able to add and you will have to place a new separate order and pay the additional shipping costs.
Check with your family/friends/neighbours, around your front door, letter box, meter box etc. as sometimes the delivery drivers may leave your parcel in a safe place. If you are still unable to locate your parcel you can either contact the carrier directly quoting your tracking number or contact us and we will follow up on your behalf
MODELROCK are constantly receiving shipments into our warehouse, be sure to sign up to our 'NOTIFY ME' tab on the products in question and we will notify you via email once they arrive. Also be sure to sign up to our 'ALWAYS ON THE LIST' Newsletter for product news, Promotions and discounts!
Due to hygiene reasons we are unable to refund or exchange for change of mind. All sales are final for clearance / sale items. If you have received a product that is faulty or damaged please contact us within 7 days of receiving your order with photos and details of the problem and we will organise either a replacement or store credit at our discretion
Please see in the product descriptions, all ingredients listings / lash hair type this information is listed in each of the product descriptions. All of our cosmetics are custom formulations developed exclusively by and for MODELROCK, we only work with the worlds best cosmetics labs and the highest quality ingredients. We are very proud to be Vegan and Cruelty Free
The colour swatch photos on our website represent the true colour as close as possible, however due to different skin tones, different computer monitor settings, lighting etc.....the colour 'MAY' vary due to these factors.