FAQ - MODELROCK Lashes

Are MODELROCK products Cruelty Free + Vegan?

YES our products are Cruelty Free + Vegan - We are animal lovers and believe that all animals were put on this earth with us to be loved and to NOT be used in any type of cosmetics products or lashes, being Cruelty Free and Vegan is extremely important to us and we will always develop our products with ingredients that are NOT anything to do with animals in any way.

Do you offer Makeup Artists Discounts / Industry Discounts?

YES we sure do - Simply click the link here and follow the steps to join our MODELROCK Pro Club for amazing Industry Discounts, First to know about new product launches with Special offer discounts, Free Shipping offers and More.........

How can I become an official Stockist of your products?

We would LOVE to have you as an official stockist of our MODELROCK Products, click the link here to apply

How do I create an account?

Creating your account is simple and will make your checkout faster on each purchase, click the link here to create your account

What types of payment do you accept?

We accept the following forms of payment;

- Credit Cards including VISA, MASTERCARD, AMEX
- PayPal
- AfterPay
- Bank Deposit

Do you offer FREE SHIPPING?

Stay tuned, make sure you sign up for our newsletter and follow us on instagram for announcements

How can I be notified about new Products / Discounts and Promotions etc....?

You can sign up to our 'ALWAYS ON THE LIST' Newsletter to be sure you're always in the know about all things MODELROCK

What are your lashes made from?

All of our lashes are Cruelty Free + Vegan, our lashes are made from either natural human hair that has been processed and sterilised or from the highest quality synthetic silk fibres

Do you Ship Worldwide?

YES we do - postage options will dispaly once you enter your country in the cart or checkout

How do you ship my order?

MODELROCK use Australia Post for Express Post orders and either Aramex (Fastway) or Australia Post for standard orders. We choose the carrier based on who has the shortest transit times for you area (if you have a carrier preference leave us a note in the 'Delivery Instructions' during checkout. We do have accounts with other carriers so may use them if there is a way to get your order to faster or more cost effectively.

How much does Shipping cost?

Small parcels start at $6.95 for standard post and $10.55 for Express Post - shipping costs will be displayed during check out before paying for your order

How long does shipping take?

Shipping times vary based on your location and the shipping option chosen. We process orders during business hours and dispatch as quickly as possible. Once the parcel has left our premises transit times are dependant on the carriers delivery network.
We ship from the NSW Central Coast so deliveries are quickest down the eastern seaboard. Please allow additional transit times elsewhere especially for Western Australia, Northern Territory, FNQ and remote areas.

How do I know when my order has been sent and how can I track my order?

We process orders throughout the day. Once your order is packed you will be sent a dispatch email with tracking details. You can click on the tracking link to track your order, the link may not show results until the carrier scans your parcel into their system later in the day

Can I add to my order once I have placed it and have completed the checkout stage online?

Send us an email or call us on 0414 864 186 asap so we can add to your order before it is processed and packed. Please note if your order has already been processed and /or shipped we will not be able to add and you will have to place a new separate order and pay the additional shipping costs.

My tracking says my parcel has been it has been delivered but I have not received it, what should I do?

Check with your family/friends/neighbours, around your front door, letter box, meter box etc. as sometimes the delivery drivers may leave your parcel in a safe place. If you are still unable to locate your parcel you can either contact the carrier directly quoting your tracking number or contact us and we will follow up on your behalf

When do you Re-Stock the SOLD-OUT items ?

MODELROCK are constantly receiving shipments into our warehouse, be sure to sign up to our 'NOTIFY ME' tab on the products in question and we will notify you via email once they arrive. Also be sure to sign up to our 'ALWAYS ON THE LIST' Newsletter for product news, Promotions and discounts!

What is your Refund / Exchange Policy?

Due to hygiene reasons we are unable to refund or exchange for change of mind and incorrect item Purchases. All sales are final for all items that are in our clearance / sale section category tab. If you have received a product that is faulty or damaged please contact us within 7 days of receiving your order with photos and details of the problem and if the items is found to be faulty we will organise a 'store credit' that will then go back onto your account and can be used for future purchases

What ingredients do you use in your products?

Please see in the product descriptions, all ingredients listings / lash hair type this information is listed in each of the product descriptions.
All of our cosmetics are custom formulations developed exclusively by and for MODELROCK, we only work with the worlds best cosmetics labs and the highest quality ingredients. We are very proud to be Vegan and Cruelty Free

Why does my lipstick colour look different than to the colour swatch photos online?

The colour swatch photos on our website represent the true colour as close as possible, however due to different skin tones, different computer monitor settings, lighting etc.....the colour 'MAY' vary due to these factors.

Does MODELROCK offer an Affiliate Program?

Coming Soon

What is the KISS 'n' TELL CLUB and how can I join?

Coming Soon