Where are you located?
Our warehouse is located on the NSW Central Coast, just north of Sydney. We ship every business day and 99% of order placed before 3:30pm NSW time are dispatched the same day.
Do you offer Click and Collect?
Yes, if you would like to collect your order from our warehouse enter and select any suburb in the 2256 or 2257 postcodes in the shipping address and the Click and Collect option will be offered in the shipping services.
Can you tell me about shipping ?
See our detailed shipping page here >> Shipping <<
Are MODELROCK products Cruelty Free + Vegan?
YES our products are Cruelty Free + Vegan - We are animal lovers and believe that all animals were put on this earth with us to be loved and to NOT be used in any type of cosmetics products or lashes, being Cruelty Free and Vegan is extremely important to us and we will always develop our products with ingredients that are NOT anything to do with animals in any way.
What are your lashes made from?
All of our lashes and cosmetics are Cruelty Free + Vegan, our lashes are made from either natural human hair that has been processed and sterilised or from the highest quality synthetic silk fibres, specfic details are listed in the ingredients section on the product page. Full ingredients listings for all of our cosmetics can be found on their respective product pages
When do you re-stock the OUT OF STOCK items ?
MODELROCK are constantly receiving shipments into our warehouse but due to long lead times on production and shipping we can't always guarantee our products will be in stock. If your favourite product is unavailable enter your details on 'NOTIFY ME' tab on the product page and we will notify you via email once they arrive. Also be sure to sign up to our 'ALWAYS ON THE LIST' newsletter for product news, promotions and discounts - you can subscribe via the link at the bottom of the home page.
What is your Refund / Exchange Policy?
See our refund policy >> here <<
Can I add to my order once I have placed it and have completed the checkout stage online?
Send us an email or call us on 0414 864 186 asap so we can add to your order before it is processed and packed. Please note if your order has already been processed and /or shipped we will not be able to add and you will have to place a new separate order and pay the additional shipping costs.
Stay up to date with the latest MODELROCK news and offers
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Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern MODELROCK PTY LTD’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘MODELROCK PTY LTD’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is U3 13-15 MUTU ST WOY WOY NSW 2256. Our ABN is 62 606 611 474. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
This privacy policy sets out how we uses and protects any information that you give us when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
We may collect the following information:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
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Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
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We ship every business day from our warehouse on the NSW Central Coast.
Orders received before 3:30pm (NSW time) are generally dispatched the same day. Delays may be experienced during sale and promotional periods.
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Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
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