02-04-2020 - AUSTRALIA POST have brought forward their collection times by one hour to allow depot staff extra time to sort parcels while maintaining safe working practices and distancing from other workers
ORDER cutoff time for SAME DAY DISPATCH (Monday - Friday) is now 3:30pm NSW time
15-04-2020 - International Deliveries are facing extreme delays which are outside of our control. New Zealand deliveries are facing additional delays of a week or more.
Other International destinations are facing delays of 4 - 6 weeks or more for these locations we will seek confirmation to proceed with the order via email before processing.
Our thoughts are with our customers and their families during this difficult time, stay safe and look after each other.
To those that have been forced to close their businesses stay strong, we cannot imagine what you are going through and are so grateful that were are in the fortunate position to continue trading online. This would not have been possible without the support of our friends and customers over the past 7 years. The coming months will be extremely difficult, sales are already down dramatically but we are determined to make it through and come back bigger and stronger and look forward to sharing the journey with you as you reopen and rebuild your business once this crisis is over.
Love and Beauty,
Raelene, Jeremy and the MODELROCK Team xx
COVID-19 - UPDATES
MODELROCK is open for business and processing online orders as usual, we will continue monitoring conditions and follow any government advice or restrictions on trading as they develop.
At this stage Australia Post and our couriers are operating daily from Monday to Friday and orders received before 3:30pm weekdays will be dispatched the same day. All carriers are experiencing delivery delays once parcels are in transit, unfortunately this is beyond our control. All delivery companies have implemented zero contact delivery protocols for the safety of both our customers and their staff. This extends to the collection process - our parcels are left in a separate area for collection so there is no contact between our staff and the drivers.
To our international customers, while Australia Post is operating as normal, postal services in international destinations may have their own restrictions, please take this into consideration when ordering from overseas.
We still offer a click and collect service for customers in surrounding suburbs, on collection parcels will be placed at our loading dock entrance to enable a safe, zero contact collection by our customers.
Here at MODELROCK HQ we are operating each day with the same group of core staff. We are following social distancing recommendations within the workplace and maintaining a strict and regular cleaning and sanitizing routine throughout the working day. Outside of working hours our staff are taking no risks, maintaining high levels of hygiene and limiting their movements.