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VOSN Sale

VOSN Sale FAQ's

 

When: Wednesday 18th April 2018 - Starts midday. Ends midnight (AEST)

What: 50% off RRP store wide (excludes bulk Pick 'n' Mix and Salon t-shirts)

How: Enter the coupon code VOSN2018 during the checkout

**No refunds or returns on clearance lines**

 

FAQ's

 

When will my order be shipped?

Due to the large volume of orders expected we can't offer our usual same day dispatch, please allow a few extra days for your order to be processed and shipped. Express Post orders will be given priority and processed in the order they are received. You will receive an email with tracking details once your order is shipped.

I am a PRO Club member / stockist / distributor, what are my prices?

The sale is 50% off the RRP prices (excluding bulk Pick 'n' Mix and Salon t-shirts). When you log on during the sale your regular pricing will be replaced with the RRP pricing - use the code during checkout to receive 50% off. In most cases this will be cheaper than your regular pricing.

The prices are not what I expected?

The sale is 50% off the regular recommended retail prices (excluding bulk Pick 'n' Mix and Salon t-shirts). We offer some products at ongoing long term reduced prices, during the sale these will revert to their standard RRP which will be displayed on the product page and you will receive 50% off RRP by entering the code during the checkout.

I placed items in my cart but the prices changed?

The sale is 50% off the RRP prices - if you pre-loaded your cart with items prior to the sale starting the prices will revert to the standard RRP when you checkout - don't forget to use the code to receive 50% off

I placed items in my cart but they are no longer available when I go to checkout?

Our stock levels are updated in real time as checkouts are completed, stock is not reserved when you place it in your cart. A product may sell out in the time between you placing it in your cart and placing and paying for your order in the checkout.

I made a mistake, can I change my order?

We are expecting a huge volume of orders and processing them as quickly as possible will be our main priority. We are unable to make changes to orders.

I forgot to order something, can I add to my order?

We are expecting a huge volume of orders and processing them as quickly as possible will be our main priority. If you forgot something you will need to place a new separate order and pay a second postage.

I placed an order but need to contact you about it?

We are expecting a huge volume of orders, if you need to contact us about an order you placed please email us at info@modelrocklashes.com with the word URGENT and your order number in the subject line but please note it is highly likely that your order will have already been packed and shipped before we get to your message.

I need to ask a question before I place my order?

The whole team will be super busy picking and packing orders and won't be able to respond to emails, phone messages or dm's throughout the duration of the sale - you will need to place an order before midnight on Wednesday or you will miss out on the sale.

Can you reserve a product for me?

Sorry we can't reserve stock for anyone, products will be available on a first in first serve basis during the sale period. There will be no rainchecks and anything that sells out during the sale will be restocked in the days / weeks after the sale.

 


 

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