MODELROCK Lashes pride ourselves on super fast order turnaround. Orders placed before midday on a business day will be despatched that afternoon. Orders placed between midday and 4:30pm will be processed as quickly as possible and in many cases, where possible, will be despatched the same day.
MODELROCK LASHES send parcels via Australia Post's eParcel service or with Fastway couriers. In many cases we will mark your parcel with an 'Authority to leave' in the event that no one is in attendance to receive delivery. Items, at the drivers discretion, may be left in a secure place otherwise a calling card will be left to collect the parcel at your local Australia Post Office or, in the case of a Fastway delivery, to arrange re delivery.
If you have specific delivery instructions or do not want your parcel left unattended please tell us in the comments section when you place your order.
Once your parcel has been collected from us and is on its way you will receive a tracking notification email from either Australia Post or Fastway. This email will contain a tracking number and details allowing you to track the progress of your delivery.
MODELROCK LASHES offers two options for shipping and handling.
1. Standard Postage (for delivery in 2 - 6 business days)
2. Express Postage (for next business day delivery*)
* for orders received by 3:00pm Mon - Fri to postcodes within the Australia Post Express Post Network (sending from 2257)Order by 3:00pm Monday for delivery TuesdayOrder by 3:00pm Tuesday for delivery WednesdayOrder by 3:00pm Wednesday for delivery ThursdayOrder by 3:00pm Thursday for delivery FridayOrder by 3:00pm Friday for delivery Monday
MODELROCK LASHES ships to most countries. An approximate shipping cost will be displayed during the checkout process. Larger orders may incur an additional shipping charge. We will contact you if this is the case. In some cases we are able to offer shipping at a lower price.
Please contact us with your shipping address and order details and we will get back to you with a customised shipping quote.
Please be aware that you, the purchaser, will be responsible for any customs, duties or taxes due as determined by your local authorities. These will need to be paid before your goods are released for delivery. If you are unsure of what this entails we recommend you contact your local authorities prior to making a purchase.
All orders placed via the MODELROCK Lashes website will be charged in Australian Dollars (AUD). PayPal or your credit card provider will convert this into your local currency.